Warning About Fraudulent WhatsApp Messages
Fraudulent WhatsApp messages regarding hotel reservations are currently circulating. These messages ask guests to enter personal information or credit card details via a link. We would therefore like to remind you that messages from our resort are sent exclusively from official email email addresses. We never request credit card information via a link in a WhatsApp message.Please do not click on such a link or enter any information. Ignore and delete the message, then block and report the number in WhatsApp. Your reservation with us remains valid in any case.
UPDATE from October 22, 2026, 3:00 p.m.
How the scammers obtained the reservation data.
A guest management portal used by the entire hotel industry—which handles pre-registrations, guest information, and check-outs, among other things—has informed us that the company has been the victim of a cyberattack. According to the latest information, this also affects data from guests at our resort: hotel, name, cell phone number, arrival and departure dates, and booking costs.
In collaboration with our IT security team, data protection officers, and external security specialists, we immediately implemented the necessary protective measures and have suspended our cooperation with the service provider until further notice. Any fraudulent activity will be reported immediately to the relevant internet service providers and authorities. Our own systems have been reviewed and show no irregularities. The operations of our hotel and our website thermal baths remain unaffected.
If you have any questions, you can reach us at +43 2172 20 500 700 or by email at anfragen@stmartins.at.
The “hot spring of Pannonia” spanning 2,000 m² of water surface features numerous retreat oases and, on Fridays and Saturdays, stays open until midnight, allowing you to instantly switch off, inspired by the rhythm of nature. Treat yourself to a top-tier break from everyday life in our day thermal baths.
Breathtaking natural landscape on the edge of the Neusiedler See - Seewinkel National Park meets a luxury lodge for explorers and connoisseurs. Enjoy rest and relaxation in untouched nature with a view of the "Austrian Serengeti". Arrive, switch off, and simply be in one of Austria's most stunning hideaways.
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