WORRY-FRREE HOLIDAY

maximum safety
Healthiness & safety

GUEST SAFETY POLICIES  &
QUESTIONS REGARDING YOUR HOLIDAY

 

Maximum safety

Worry-free holiday

The highest standards of hygiene have always been one of our primary goals.

Our number one priority is that you have a safe and relaxing holiday.
We have put together a comprehensive concept that will ensure we can deliver this for you. We know this is especially important at times such as these.

An overview of the measures:

  • Essential requirement for your arrival:
    Tested OR Recovered OR Vaccinated
  • All our employees have a currently valid negative test result at all times.
  • As of 01.07, the general obligation to wear a mask has been lifted. However, during the stay in the vehicle on a safari or during the transfer to the train station, a mouth-nose protection is obligatory. For the sake of the environment, we ask you to bring your own mouth-nose protection!
  • Extended hours for breakfast and dinner
  • Separate (interactive) menu and wine list per table
  • Sufficient sanitising material available for guests in all areas
  • We inform you of our guidelines so we can all protect each other
  • Surfaces and areas with high traffic are frequently disinfected
  • Possibility for contactless payment
  • Relaxed cancellation terms
  • Free coronavirus cancellation insurance

 

It goes without saying that we adhere strictly to the guidelines of the Federal Government and will adapt these as needed when guidelines change. Our policy includes on-going evaluation and optimisation.

All these measures have established a protected environment in which we can ensure that you, our guests, can continue to enjoy your holiday or break free of worry even in these strange times.

As of 15.09.2021

QUESTIONS REGARDING YOUR HOLIDAY

Here you will find answers to questions regarding a safe and relaxing holiday at St. Martins Spa & Lodge.

As per 15.09.2021

 

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Lodge

1. What proof must I demonstrate in order to check in?

We look forward to welcoming you as a guest if you can meet the conditions stated below.

Tested OR Recovered OR Vaccinated Follow the path here to further information.

2. What would the cancellation terms be for a holiday I had planned if it was subsequently affected by new changes to COVID-19 measures?

Our cancellation terms have always been very fair and will remain valid for the measures currently in force. Should there be further government restrictions, we will of course strive to provide very fair and tailored solutions when it comes to cancellations. To enable you to plan your holiday in a flexible and stress-free manner, our cancellation terms offer you maximum security.

3. Will the measures in place affect our stay? To what extent? What are these measures exactly?

At all times we strive to minimise adverse effects while at the same time ensuring that risk of infection is kept as low as possible. Minimising infection risk has of course the highest priority. Our measures in this regard concentrate on more space and hygiene. 

4. Can we take our child with us into the usual areas?

You certainly can take your child with you into the usual areas. We also look forward to welcoming you to the new Research Station. Please be aware that all the programmes we offer in the Research Station require advance reservation.

FOLLOW THE PATH to our CHILDREN’S PROGRAMME for Lodge and Spa guests.

5. Are masks obligatory in the Lodge?

As of 01.07, the general obligation to wear a mask has been lifted. However, during the stay in the vehicle on a safari or during the transfer to the train station, a mouth-nose protection is obligatory. For the sake of the environment, we ask you to bring your own mouth-nose protection! Of course, we are happy to provide a mask on request!

6. Are there specified times for guests to check in and check out?

Check in times are not restricted. We will try to arrange a check out time for you in advance.

7. What is the minimum distancing in the wellness area and in the restaurant?

Please maintain sufficient distance – in the water as well. You will find enjoyment is so much easier when a certain distance is maintained. 

8. Do you offer bikes for hire?

Yes. Bikes are disinfected before are after each hire.

For the time being, bike helmets are not available for hire.

9. Is loan equipment available at the reception? What about board games?

We are happy to lend out hairdryers, irons, walking poles.

We offer board games for sale, but currently are not lending them out

10. How often are public areas/toilets cleaned/disinfected?

The very high cleanliness standards we have always maintained have been further enhanced. The sanitary areas open to the public and the general public area (lifts, bannisters etc) are cleaned several times a day.

11. Are you still offering a shuttle to and from the railway station?

By appointment - please wear a mouth-nose protection in the vehicle.

12. Have the times for using the spa on arrival or departure day changed for those booking “including spa”?

Currently we see no reason for restricting times.

Thermal baths

1. What proof must I have to visit the spa?

We look forward to welcoming you as a guest if you fulfil the following:

Tested OR Recovered OR Vaccinated Follow the path to further information! 

2. Can we use the sauna and pools?
  • All pools and spas are open without restriction.
    Generally speaking, viruses will not survive in our spa water. Follow the path to further information!
  • Holders of year passes are advised to register by telephone before their visit. 
3. Is it compulsory to wear a mask in the spa?

As of 01.07, the general mask requirement has been lifted. During the stay in the vehicle on a safari or during the station transfer, a mouth-nose protection is mandatory. For the sake of the environment we ask you to bring your own mouth-nose protection! On request, we will of course gladly provide a mask!

6. Can the children’s area be used (Kasperl theatre, slide, Research Station)?

Our children’s area with water play park, slide, small kids pool and white-water channel is open.

We also look forward to welcoming you to the new Research Station. Please be aware that all the programmes we offer in the Research Station require advance reservation. 

FOLLOW THE PATH to our CHILDREN’S PROGRAMME for Spa and Lodge guests.

9. Our new Research Station

We look forward to welcoming you to the new Research Station. Please be aware that all the programmes we offer in the Research Station require advance reservation. 

FOLLOW THE PATH to our CHILDRENS PROGRAMME for Spa and Lodge guests.

Safari

1. Will the Seewinkel safaris be taking place?

Yes, upon re-opening the safari programme will be available in its entirety – safaris will take place from this point on. The way the safaris are conducted will be in line with the official guidelines in place at the time.

2. What do we have to pay heed to when taking a safari?

During the stay in the vehicle, the wearing of mouth-nose protection is mandatory.

For the sake of the environment, we ask you to bring your own mouth-nose protection.

3. Are binoculars disinfected?

After every use, our binoculars and spotting scopes are cleaned and disinfected according to highest hygiene standards.

4. Is sanitising material available during the safari?

Yes – we carry disinfectants in all our vehicles.

5. Is it possible to hire binoculars?

Until further notice, it is not possible to hire binoculars. In the case of guided tours, however, you will continue to receive your own personal equipment.

Sport

1. Is there a sport programme?

Yes. The sport programme adheres to the currently valid official regulations.

2. What programme is on offer?

The sporting activities available can be seen in the current weekly programme “Sport”.

3. Can the Fitnesscenter be used?

The equipment can be used and is regularly disinfected. Sanitisers are also available for guests. We ask guests to use these and also to disinfect the equipment before use. The machines are placed in a way that the legal minimum distance between those training is maintained.  

4. Are there sports activities in the Active Pool?

Yes, sport activities are still held in the Active Pool. The sports programme is oriented around current official regulations.

Gastronomy

1. What are the procedures in the restaurant?

Our hosts in the restaurants will inform you of the hygiene measures, particularly with regard to the buffets.

All staff members wear an FFP2 mask.

We ask you to observe minimum distancing and in addition to sanitise your hands. Thank you.

1. How many people are allowed at a table?

There are no more restrictions here according to the regulation.

2. Is there live music/wine tasting?

Live music will be held. Please consult the event calendar to find out when these will re-start.

We are confident that we will soon be able to offer wine tastings again.

3. As a non-resident guest can I have breakfast, dinner or use the Darwin’s Bar?

As an external visitor, we are happy to welcome you in all our areas from now on. Essential requirement for your arrival:
Tested OR Recovered OR Vaccinated.

 

Should you have any further questions concerning the measures we are taking, you can contact us at any time:

E-Mail: safari@stmartins.at
Tel: +43 2172 20500 700

 

Ever since July 2020, staff in the catering business can have free and voluntary COVID-19 tests. St. Martins Spa & Lodge has participated ever since this initiative started and offer weekly PCR tests for all staff.

 

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Thermal spa capacity

FREE CAPACITY
Recommendation: RESERVE your ticket in advance

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