GUEST SAFETY POLICIES &
QUESTIONS REGARDING YOUR HOLIDAY
The highest standards of hygiene have always been one of our primary goals.
Our number one priority is that you have a safe and relaxing holiday.
We have put together a comprehensive concept that will ensure we can deliver this for you. We know this is especially important at times such as these.
An overview of the measures:
- Essential requirement for your arrival:
Tested OR Recovered OR Vaccinated
- All our employees have a currently valid negative test result at all times.
- As of 01.07, the general obligation to wear a mask has been lifted. However, during the stay in the vehicle on a safari or during the transfer to the train station, a mouth-nose protection is obligatory. For the sake of the environment, we ask you to bring your own mouth-nose protection!
- Extended hours for breakfast and dinner
- Separate (interactive) menu and wine list per table
- Sufficient sanitising material available for guests in all areas
- We inform you of our guidelines so we can all protect each other
- Surfaces and areas with high traffic are frequently disinfected
- Possibility for contactless payment
- Relaxed cancellation terms
- Free coronavirus cancellation insurance
It goes without saying that we adhere strictly to the guidelines of the Federal Government and will adapt these as needed when guidelines change. Our policy includes on-going evaluation and optimisation.
All these measures have established a protected environment in which we can ensure that you, our guests, can continue to enjoy your holiday or break free of worry even in these strange times.
As of 15.09.2021
QUESTIONS REGARDING YOUR HOLIDAY
Here you will find answers to questions regarding a safe and relaxing holiday at St. Martins Spa & Lodge.
As per 15.09.2021
We look forward to welcoming you as a guest if you can meet the conditions stated below.
Tested OR Recovered OR Vaccinated Follow the path here to further information.
Our cancellation terms have always been very fair and will remain valid for the measures currently in force. Should there be further government restrictions, we will of course strive to provide very fair and tailored solutions when it comes to cancellations. To enable you to plan your holiday in a flexible and stress-free manner, our cancellation terms offer you maximum security.
At all times we strive to minimise adverse effects while at the same time ensuring that risk of infection is kept as low as possible. Minimising infection risk has of course the highest priority. Our measures in this regard concentrate on more space and hygiene.
You certainly can take your child with you into the usual areas. We also look forward to welcoming you to the new Research Station. Please be aware that all the programmes we offer in the Research Station require advance reservation.
As of 01.07, the general obligation to wear a mask has been lifted. However, during the stay in the vehicle on a safari or during the transfer to the train station, a mouth-nose protection is obligatory. For the sake of the environment, we ask you to bring your own mouth-nose protection! Of course, we are happy to provide a mask on request!
Check in times are not restricted. We will try to arrange a check out time for you in advance.
Please maintain sufficient distance – in the water as well. You will find enjoyment is so much easier when a certain distance is maintained.
Yes. Bikes are disinfected before are after each hire.
For the time being, bike helmets are not available for hire.
We are happy to lend out hairdryers, irons, walking poles.
We offer board games for sale, but currently are not lending them out
The very high cleanliness standards we have always maintained have been further enhanced. The sanitary areas open to the public and the general public area (lifts, bannisters etc) are cleaned several times a day.
By appointment - please wear a mouth-nose protection in the vehicle.
Currently we see no reason for restricting times.
We look forward to welcoming you as a guest if you fulfil the following:
Tested OR Recovered OR Vaccinated Follow the path to further information!
- All pools and spas are open without restriction.
Generally speaking, viruses will not survive in our spa water. Follow the path to further information!
- Holders of year passes are advised to register by telephone before their visit.
As of 01.07, the general mask requirement has been lifted. During the stay in the vehicle on a safari or during the station transfer, a mouth-nose protection is mandatory. For the sake of the environment we ask you to bring your own mouth-nose protection! On request, we will of course gladly provide a mask!
Our children’s area with water play park, slide, small kids pool and white-water channel is open.
We also look forward to welcoming you to the new Research Station. Please be aware that all the programmes we offer in the Research Station require advance reservation.
We look forward to welcoming you to the new Research Station. Please be aware that all the programmes we offer in the Research Station require advance reservation.
Yes, upon re-opening the safari programme will be available in its entirety – safaris will take place from this point on. The way the safaris are conducted will be in line with the official guidelines in place at the time.
During the stay in the vehicle, the wearing of mouth-nose protection is mandatory.
For the sake of the environment, we ask you to bring your own mouth-nose protection.
After every use, our binoculars and spotting scopes are cleaned and disinfected according to highest hygiene standards.
Yes – we carry disinfectants in all our vehicles.
Until further notice, it is not possible to hire binoculars. In the case of guided tours, however, you will continue to receive your own personal equipment.
Yes. The sport programme adheres to the currently valid official regulations.
The sporting activities available can be seen in the current weekly programme “Sport”.
The equipment can be used and is regularly disinfected. Sanitisers are also available for guests. We ask guests to use these and also to disinfect the equipment before use. The machines are placed in a way that the legal minimum distance between those training is maintained.
Yes, sport activities are still held in the Active Pool. The sports programme is oriented around current official regulations.
Our hosts in the restaurants will inform you of the hygiene measures, particularly with regard to the buffets.
All staff members wear an FFP2 mask.
We ask you to observe minimum distancing and in addition to sanitise your hands. Thank you.
There are no more restrictions here according to the regulation.
Live music will be held. Please consult the event calendar to find out when these will re-start.
We are confident that we will soon be able to offer wine tastings again.
As an external visitor, we are happy to welcome you in all our areas from now on. Essential requirement for your arrival:
Tested OR Recovered OR Vaccinated.
Should you have any further questions concerning the measures we are taking, you can contact us at any time:
Tel: +43 2172 20500 700